The Digital Ambassadors Program (DAP) is an apprenticeship 1government program implemented by RISA with the goal of increasing the number of digitally literate citizens and promoting their use of e-services. The program also creates opportunities for young people to upskill, gain work experience and contribute to the development of their local communities. Digital ambassadors and Digital ambassador supervisors (Supervisors) are not public servants, but rather considered in the apprenticeship category and therefore benefit from continous training provided by RISA. The contract of Digital Ambassadors and their Supervisors will abide by the provisions of the Ministerial Order N° 008/19.20 OF 17/03/2020 determining the nature of apprenticeship contracts.
1. Digital Ambassador (833 Position)
Job Description
- Train citizens in digital literacy as per the DAP curriculum, guidelines, and planning, using content and tools provided
- Mobilize citizens to attend digital literacy trainings and coordinate training sessions at cell-level for different community groups
- Participate in the M&E efforts by documenting and submitting reports as required to DA supervisors using interactive/online reporting tools
- Participate in meetings organized by the DA supervisor
- Facilitate and support citizens on how to access eservices
- Provide weekly, monthly, and quarterly DAP progress reports inter alia using interactive/online reporting tools
- Participate in trainings provided to DAs
- Use the learning management system to conduct trainings
- Act as a go-to for citizens with regards to digital literacy skills at cell level
- Advise the DA supervisors and the program in general with regards to additional content requested or needs expressed by citizens/different user groups and any other aspects of the DAP delivery that can enhance impact
- Conduct “office hours” or be present at agreed upon time slots to provide support to any citizens who might require support
- Effectively manage the DAP equipment and tools and report monthly usage and status to supervisors
Reporting:
- DAs will report to the Digital Ambassador Supervisor at the District level.
Deliverables:
- Monthly report that will include number of trained citizens disaggregated by gender, areas of training, and other details based on a template that will be provided by RISA.
- Monthly report on Digital Community Clubs
Terms of employment:
- This is a position with initial contract of one-year, renewable based on performance and availability of resources.
- The duty station will be located at the designated cell assigned to the DA in question
Selection Criteria:
- Rwandan national
- Kinyarwanda fluently
- Aged between 18 and 35 years of age;
- Must submit a certificate of residence signed by the Cell leadership as a proof that he/she resides in the District where he/she will operate.Must be able to dedicate their full time to being a DA
- Must have a secondary school (A2), TVET or higher qualifications (A1, A0) level equivalent education
- Required experience and skills:
- Proven IT skills or advanced digital literacy, being certified in ICDL is an added advantage. English proficiency is preferred.
- Prior experience conducting trainings, involvement in community initiatives or experience related to the ICT field is preferred.
- Structured work style with a high degree of self-organization, flexibility and creativity
- Strong communication, presentation, and moderation skills, including the ability to tailor training to different user-groups
2. Digital Ambassadors Supervisor (29 position)
Job Description
- Act as the supervisor of DAs’ daily activities
- Collaborate with the DAP coordination office working within RISA to draft, revise and approve DAs monthly and quarterly plans
- Lead quarterly reviews of the DAs’ achievements
- Consolidate/review the DAs’ monthly reports for submission to the DAP coordination office in RISA,
- inter alia using interactive/online reporting tools.
- Conduct regular field visits to assess DAs’ training sessions to ensure quality and consistent delivery
- Ensure effective management of DAP equipment andtools
- Collect data and feedback from trained citizens to validate DAs’ reports and ensure quality assurance of DAP delivery
- Participate in quarterly, and/or at needed intervals, monitoring and evaluation (M&E) efforts for the
- program and inform future iterations of the learning content and other aspects of the program and its
- development Supervise the learning and development process for the DAs and ensure their full participation in related programs/training
- Act as the administrator for the learning management system and responsible for releasing content as per the DAP schedule, and flagging any technical issues with the learning content
- Act as liaison for any inquiry and request from DAs to the DAP coordination office at RISA.
- Collect information and report on other digital skills development related activities conducted in the district.
- Act as a liaison between DAP coordination office in RISA and the district and other stakeholders.
- Participate in DA trainings which will be provided throughout the project lifecycle.
- Participate in DAP-related planning activities within the DAP coordination office
Reporting:
- The Digital Ambassadors Supervisors will report to the DAP coordination office at RISA.
Deliverables:
- Monthly report that will include number of trained citizens per district disaggregated by gender, areas of training, and other details based on a template that will be provided by RISA.
- Monthly report on Digital Community Clubs at the District level
Terms of employment:
- This is a position with initial contract of one year, renewable based on performance and availability of resources.
- The duty station will be located in the designated District assigned to the supervisor in question.
Selection Criteria:
- Rwandan national
- Kinyarwanda fluency
- English proficiency
- Aged between 18 years and 35 years.
- Must have A0 or A1 level equivalent education ICT or a related field.
- Must submit a certificate of residence signed by the Cell leadership as a proof that he/she resides in the District where he/she will operate.
- Must be able to dedicate their full time to being a digital ambassador supervisor.
- Required experience and skills:
- Act as the supervisor of DAs’ daily activities
- Collaborate with the DAP coordination office working within RISA to draft, revise and approve DAs monthly and quarterly plans
- Lead quarterly reviews of the DAs’ achievements
- Consolidate/review the DAs’ monthly reports for submission to the DAP coordination office in RISA, inter alia using interactive/online reporting tools.
- Conduct regular field visits to assess DAs’ training sessions to ensure quality and consistent delivery
- Ensure effective management of DAP equipment and tools
- Collect data and feedback from trained citizens to validate DAs’ reports and ensure quality assurance of DAP delivery
- Participate in quarterly, and/or at needed intervals, monitoring and evaluation (M&E) efforts for the program and inform future iterations of the learning content and other aspects of the program and its development
- At least 2 years of proven prior experience as a trainer/instructor
- Proof of digital skills or ICT-related competency, preferably via the
- International Computer Driving License ICDL, IT Essentials, Cybersecurity or any other Digital Skills certifications.
- Structured work style with a high degree of self-organization, flexibility and creativity
- Strong communication, presentation, and moderation skills
- Previous experience as a people manager or supervisor is an added advantage
Deadline is 09 May 2023, Click Here to Apply
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